Support
How can we help?
Questions, feedback and ideas are always welcome. We answer every email.
Contact us
Email support@the-oath.app and you will hear back within a couple of days. If you are reporting a problem, tell us your device and your iOS or macOS version, and we will get to the bottom of it.
Common questions
Does Oath need an account?
No. There is nothing to sign up for. Your data lives on your device and in your private iCloud, and syncs between your own devices automatically.
Which devices does Oath support?
Oath runs on iPhone, iPad, Mac and Apple Watch. One app, everywhere you are.
Does the Apple Watch app need my iPhone nearby?
No. Start a routine, a run or a breathing session on your watch with your iPhone left behind. What you log comes back to your iPhone when it is in reach again.
Does Oath work with Apple Health?
Yes, if you allow it. Workouts and mindful minutes are saved to Apple Health, and Oath can read your latest bodyweight. On Apple Watch it shows your heart rate during a workout and saves runs with their route. You can change this at any time in the Health app.
When does Oath use my location?
Only while you track a run, a ride or another GPS activity that you started. The route is saved with that activity in your private iCloud, and it is never sent to us.
Can anyone read my journal?
No. Pages are encrypted on your device before they sync, with a key kept in your iCloud Keychain, and the journal opens with Face ID, Touch ID or your passcode. We cannot read it.
How do I move to a new device?
Sign in to the same Apple ID with iCloud enabled and install Oath. Your vow, history and streaks follow you.
How do I delete my data?
Settings inside the app can erase everything from your device and your private iCloud. Nothing is held anywhere else.